Reviews & Reputation
Reviews decide who gets the call before you ever speak to a customer. We build a steady, honest review engine and put your proof where people look.
The problem this fixes
A business with 12 reviews loses to a business with 200, even when its work is better. Most owners ask for reviews inconsistently or not at all. We make asking automatic, responding consistent, and your best proof visible.
Who this is forFor businesses whose work earns five stars in person and asks for them inconsistently, or not at all.
What's included
- Review generation built into your customer follow-up
- Response templates in your voice
- Reputation monitoring across Google and social platforms
- Proof placement on your website and profiles
- Guidance for handling negative reviews
What the first weeks look like
- 01 First two weeks Where you stand against the three competitors customers weigh you against, and where the asks are leaking: after the job, at the invoice, never.
- 02 The first month The ask built into the moment the work is done, response templates in your voice, and your best reviews placed on the site and the profile.
- 03 Every month after A steady flow rather than bursts, every review answered within days, and the rough ones handled calmly and specifically.
How it fits the DAX Method
Design decides when and how every customer gets asked, and in whose voice the replies come. Analyze reads review volume, recency and the words inside them against the competitors customers compare you to. Execute wires the ask into your follow-up and keeps the responses steady.
Common questions
How do I get more Google reviews?
Ask every happy customer at the moment the work is done, with a direct link. Most businesses lose reviews to friction and forgetting, so we build the ask into your follow-up automatically.
Should I respond to negative reviews?
Yes, quickly and professionally. A calm, specific response often matters more to future customers than the review itself. We prepare response templates in your voice so it never depends on the mood of the day.
Do reviews affect my Google ranking?
Yes. Review volume, recency, and content are ranking signals in local search, and AI tools weigh them when deciding which businesses to recommend. Reviews are proof and visibility at the same time.
Find out where you stand before you spend a dollar.
The visibility audit looks at your search presence, social proof, AI visibility, and follow-up, then shows you what to fix first.